JCP's Impeccably High Standards Praised by Keen-Eyed Lexcel Assessors
- AuthorJCP Solicitors
JCP has, once again, been recognised as a legal practice which meets the highest standards of management and customer care by the Law Society’s practice management standards body, Lexcel.
Assessors have praised the way JCP has successfully incorporated its recently acquired stable of new legal offices, following a major merger in 2017, to create a cohesive, unified and communicative culture. Highlighting JCP’s ‘excellent change management practices’, Lexcel assessors noted the inclusive style of leadership and management in which every member of staff is given opportunities for self-development, both for the benefit of the individual and the company. They were pleased to see JCP’s emphasis on a culture where employees suggestions are valued, clear objectives are set, both at an individual and a corporate level, and a can-do attitude prevails.
JCP Director and CEO, Hayley Davies, said: “I am very pleased to see JCP Solicitors pass its Lexcel audit with flying colours again this year and I’m proud of the hard work that all of our team members put into JCP’s continued success.
“Our recent expansion was a bold and ambitious move. It saw us incorporate offices from a wide geographical area, which, of course, brings with it the risk of silo working and perhaps a diminishing of a sense of cohesion. However, as the Lexcel assessors noted, we have been very careful to ensure the JCP ethos has been maintained and has become part of the DNA of our teams in every location. I’m pleased to see that this has become second-nature to our colleagues and team members, and that our commitment to effective firm-wide communication, contact and support has been praised in the course of this rigorous assessment.
“JCP’s skill at meeting the varying and unique needs of clients in both urban and rural settings was also flagged up. Our promotion of the Welsh language, our focus upon appropriate staff training, and the fact that we have a team devoted to rural affairs, all caught the assessors’ attention. They fed back many areas of good practice identified during the audit and only found four minor non-compliances – this small tally of issues is extremely rare.
“I would like to express my thanks to all at JCP who were interviewed by the assessor, and particularly to our Risk and Compliance Officer, for the continued work on updating our policies and procedures, and helping us all to ensure that we are complying and keeping updated with training. Our commitment to fostering a positive ethos is underpinned by internal infrastructure, systems and strategies that allow JCP Managers to make sound decisions that positively affect our future. So, as detailed in this assessment, our ongoing success ‘should be considered against the backdrop of an ambitious growth programme over the coming three years, as detailed in our Strategic Plan.”