Covid-19 and Our Will Service
The majority of our team members are working from home. From our Clients' perspective, there will not be any major interruptions to our service, with all emails and incoming phone calls reaching us as normal.
Will instructions can be taken by telephone appointment or via video conference if you have the facility, after which we will email or post you a draft Will for your consideration. Once you are happy with the draft document, we will send you a final through the post or by email where you can print this at home. You must sign this Will in the presence of two independent witnesses and we will provide you with clear guidance to ensure your Will is signed correctly. You and your witnesses must see each other signing, but they do not need to be close to you or even in the same room as you, as long as you can all clearly see each other sign. For example you could do this through a glass window.
In some cases where this is not possible and you are unable to give us telephone instructions or via video conference we can offer covid-secure face to face meetings in our Swansea, Carmarthen and Cowbridge offices. We can also offer a signing and witnessing service if absolutely necessary and it is not possible for you to sign your Will at home. We will put the safety of our staff and clients first when assessing the need to attend our offices.
When the Government advice changes and we are able to offer our normal level of client meetings, we would be happy to offer a face to face resigning service if you would rather your Will was witnessed by us.
Incoming mail is still being collected and scanned to the relevant teams.
Read more about our temporary procedures during the Covid-19 outbreak here.