8 Jun 2005

'Poor communication' is one of the most common criticisms employees have about the businesses they work for.

They complain that their managers give poor instructions, which leads to misunderstandings and wasted time. And they feel uninformed about what is happening elsewhere in the company, which leads to all sorts of problems.

This briefing looks at communication to and from management, and communication within the workplace generally.

It covers:

• Preparing the message.
• Making meetings and presentations effective.
• Using meetings and information systems to keep people informed.
• Achieving two-way communication.

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